Will it run on my computer? How much does it cost? How do I get it? Will it replace the security software I've got at the moment? How can I remove Plusnet Protect? How long does it take to install? The download and installation usually takes about 30 minutes. I'm having problems downloading, installing or using the software — what should I do? Plusnet Protect is showing me the message 'Your Computer is at risk' - what should I do? That means you're not running real-time scanning.
What happens if Plusnet Protect finds an infected file? Do I need to update the software myself? You can also manually check for updates: on your computer's task bar bottom right corner of your screen , right click the Plusnet Protect icon click Check for updates.
How do I restore my default firewall settings? How do I delete files using Shredder? To delete files: open Plusnet Protect click Data Protection and Backup click Shredder choose Recycle Bin, Temporary Internet Files or click Let me choose , which lets you choose files individually choose from Quick or Comprehensive — comprehensive shreds are more secure but take longer click Shred.
How do I use QuickClean to perform system maintenance? How do I check my PC is up to date? You can use the Vulnerability Scanner to check for available updates. Was this article helpful? Yes No. Your feedback is really appreciated and helps us to improve our help and support.
Sign into My Account. Manage your billing, packages and account details. How to stay safe online It's mostly about knowing what to watch out for, what to do and what not to do. Help Broadband. Online safety FAQs. What are the basics for staying safe online?
Always keep your software and apps up to date Don't install any software or apps unless you trust where they've come from Run regular anti-virus and anti-malware scans on your computer or device Use passwords that aren't easy for people to guess and don't share them with anyone Don't connect to a Wi-Fi network that isn't secured Be very wary of pop-ups that appear on your screen when you're browsing online Never reply to an email that asks for your password, bank account details or personal information — we'll never ask you for these in an email and neither will your bank Be suspicious of calls from people who want to access to your computer.
If you're in any doubt, hang up and call the company they claim to be, using a number that you've found through one of their official channels Don't use websites that offer illegal film and music downloads — those downloads might be free, but they often come with malware or viruses Remember people aren't always who they say they are — it's easy to pretend to be someone else online Bear in mind that if something sounds too good to be true, it probably is.
What security protection should I have? Anti-virus protection Get the latest anti-virus software. If you've got a Plusnet email address, you can enable anti-virus protection for your emails.
Firewall All our routers have the firewall enabled by default. Some more things you can do Use an ad-blocker. How do I secure my Wi-Fi network? Change the name of your network and your Wi-Fi password to something you've chosen yourself Hide your network so it won't appear on anyone else's list when they scan for Wi-Fi hotspots Make sure you're using a secure connection, like WPA2 Wi-Fi protected access Be careful about who you give your password to.
If your router supports it, you might want to create a separate Wi-Fi network for guest access. You can even set up a separate password for guests using your connection. What are the most secure types of passwords? Here are some tips for making sure your password really will protect your account.
Steer clear of family names, your birthday, or your phone number. If you do and someone guesses it, they'll be able to get into all your accounts Keep your password to yourself and change it if you think someone knows what it is Never send a password in an email. Remember, we'll never email you about things like that If you need to write down a password to remember it, use hints rather than the word itself.
Or use a password managing system like LastPass or KeePass to look after it for you If you're really worried, you can use something called 'multi factor authentication' for a lot of widely-used services like Gmail and Facebook. Similar to online banking security, it means you always need a separate code to log in, which they'll send you on a key fob or in a text message.
It means that even if someone knows your password, they can't log in Have a look at our username and password security guide to find out more.
How can I keep my email account safe? Emails are part of everyday life now. But that doesn't mean they're always trustworthy.
Here are some things to keep in mind when you're emailing. If you've got a Plusnet email address, Switch on the virus and anti-spam protection Never post your email address where everyone can see it, like in a public online forum.
Scammers are known to trawl webpages for email addresses Don't reply to an email claiming you've won a prize for a competition you haven't entered, or from a wealthy person overseas needing your help moving large sums of money.
These are always fake, so just delete them Be wary of 'phishing'. This is when a scammer sends an email pretending to be from a trusted company to cheat you into giving them your personal details. Don't reply, open any attachments or click any links. Just delete it Even in an email that looks trustworthy, hover over any links to see where they go before you click them.
If the website address looks suspicious, don't click on it If your email program allows it, look for an option to block attached images. Some scammers include tracking images and links in their emails, but they won't work if you have images blocked. Be wary of images and other attachments a common one is an invoice you haven't paid for in suspicious-looking emails because they could be viruses If an obvious spam email has a link to unsubscribe, don't click it.
It won't be genuine and clicking it only confirms that your email address is in use. I think I've received a fraud email - how do I report it? How can I stay safe on social media? Here are our tips for being safe and sensible on social media. Remember how easy it is for people to pretend to be someone they're not online. Don't message people unless you know them personally and always ask yourself, 'How sure am I that this person is who they say they are?
Be wary of anyone claiming to be a friend of a friend. Always check with your mutual friend first Never give away passwords or private information on social media Check your privacy settings. Twitter and Instagram make your posts public unless you change your settings. Facebook limits who can see your posts, but it's still good to check exactly what your settings are. Clicking 'View as' lets you see how others see your profile Think about what you post and who can see it.
When you post that you're excited about your holiday, are you actually just telling everyone that your home will be empty for a week? When you mention your party on a public page, are you unintentionally inviting hundreds of people you don't know to come to your home? When you post a photo of your child's first day at school, who exactly can see that photo?
Peter J Thanks for your reply is this the best place to conduct this dialogue or shall I open a thread on the Forum? I have two computers with Plusnet Assist loaded one runs XP and is connected by Ethernet to the router and not causing the problems although it doesn't recognise BullGuard. The problems above are on a Vista laptop connected by WiFi. I think I take up your offer to request an option on "PA" to configure its responses to what it sees as problems requiring fixes because I am happy with the computers performance including the Vista e-mail client, Google Chrome and MS IE, although I am only running IE because PA defaults to it.
All my e-mails on this machine match those on my XP machine running Outlook and my IPod Touch so there is no issues for me with e-mail on the Vista Machine. None of these pieces of software are themselves reporting any issues so why should PA? I think I am a middle range middle knowledge user who probably would benefit for such an aide but I am probably going to uninstall it on the laptop so I would have a copy for fault-finding if needed on the XP.
Hi Bob, Later that evening I did have to kill the Plusnet Assist in Task Manager, which was a bit of a pain, should not really have to do that to uninstall a program. This was with Windows 7 SP1. You know something could be done for mac users? Shock if I was a BT Internet user and enter my email address in Now why can't plusnet do the same fir the new non tech users. I am using a vista laptop with IE8 and have downloaded the Plusnet Assist but the program will not open.
It seems to download ok but i get no reponse when i click on Open, either on the desk top icon or in the system tray. Have given up in the end and uninstalled it.
As you have to be to run it. Yes i am logged in as administrator, perhaps there's something wrong with my laptop. All my other programs open ok though without any trouble, could it be my security program thats not allowing Plusnet Assistant to open, i am using Norton.
May need to specifically allow Plusnet Assist in the firewall settings. Still no luck getting this Plusnet Assist to open up, it seems i need a Plusnet Assistant to help me get this program to run on my laptop. At last iv'e managed to get it working, changed a few settings am not sure how i did it but at last i have Plusnet Assistant opening. Just installed a new Thomson 'Technicolor' N router which connected very quickly and easily to my new laptop which has an N wireless adaptor, but I could not connect to my old laptop which has a G adaptor until I used Plusnet Assist.
It did the job in a few minutes. Used Plusnet Assist to do a health check but because I am using PC Tools Security it reported that I had no firewall protection: Apparently it only recognises Windows firewall which is a pity. I downloaded Plusnet Assist using Firefox and it appeared to install OK but I cannot open the application from the desktop icon or the system tray.
I am running Vista on a Dell and using an Ethernet cable connection to a Thomson router. Now I will uninstall Plusnet Assist and look forward to receiving a properly tested and functional version.
StevieW, the software's undergone significant testing and a variant of the underlying code is used by hundreds of thousands of BT Retail customers proving that it certainly works for the most part.
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